



You can download Symantec software and tools, retrieve license keys, and activate your product here on the Broadcom Support Portal. Download Endpoint Protection client-only patches and release notes.Download Protection Suite Enterprise Edition and Endpoint Encryption bundles.To prevent this behavior, disable caching on the proxy server for the GFI MailEssentials server or exclude the domain. The updater checks the remote file, receives the old cached copy, determines that there is no update available, and logs that both " local and remote versions are identical". This behavior is consistent with a proxy server (or similar system) caching these files. "info ","autoupdate", "local and remote versions are identical" "info ","autoupdate","diffmethod: xdelta" "info ","autoupdate","md5: 8g4eucRssnbYk5PPkaxnEg=" "info ","autoupdate","vendorversionnumberoffset: 0" "info ","autoupdate","AuDownload::read_version_info(C:\Program Files (x86)\GFI\MailEssentials\updater\AVX\bitdefender_current_)" "info ","autoupdate","Content-Length: 197" "info ","autoupdate","response URI: bitdefender_current_revision.txt" "info ","autoupdate","async request started, waiting for response" "info ","autoupdate","Starting async request" "info ","autoupdate","AuDownload::DownloadFilePost()" "info ","autoupdate","localdownloadpath: C:\Program Files (x86)\GFI\MailEssentials\updater\AVX\ bitdefender_current_" The following log excerpt shows that the update is successful, even though the definitions are 2 days old. No errors can be found in the debug logs.Ĭlicking on the "Update all engines" button the update fails with the following error details: Server response: 401 Unauthorized" Solution Antivirus definitions are old (sometimes a few days old), but the last update succeeded and the update status is green.
